This training course is highly recommended for all Operations, Maintenance, Reliability, Engineering and Technical Support staff. Also, this course is applicable to any person actively involved or contemplating safety, performance measurement, improvement and/or quality and reliability related activities. This training course is suitable for a wide range of professionals but will greatly benefit:

• Operations & Process Professionals
• Reliability & Safety Professionals
• Other professionals involved in process improvement

This training course examines learning from failures and techniques for decision analysis with emphasis on the use of advanced risk, reliability and operational research techniques and applying them to cases of major failures and disasters. The idea of the training course is to look at Learning from Failures. This will be through examining known and topical cases, as well as cases related to the particular own experience of the delegates. This will be based on the analysis of reported disasters with the aim of exploring techniques that can help us to understand the root causes of why those incidents occurred and how such crises unfold over time and hence how can we learn generic lessons from those disasters. This training course will feature:

•  Understanding of safety, risk, and continuity of operations
•  Development of people management skills
•  Mastering techniques that can enhance plant reliability
•  How to conduct benchmarking and quality systems auditing
•  Applying decision analysis approaches

By the end of this training course, participants will be able to:

• Learn Best Practice and learn how to avoid Bad Practice through assessment of case studies of disasters in various industries
• Gain sufficient skills to work in the industry as reliability, maintenance, safety and quality professionals
• Explain the benefits of acquiring best practices from High-Reliability Organizations (HROs)
• Determine methods for generating and implementing effective performance metrics
• Analyze critically the methodologies employed in the organization & implement improvements

This comprehensive training course consists of two modules which can be booked as a 10 Day Training event, or as an individual, 5 Day training courses.

Module 1 - Case Studies for Learning from Major Failures

Module 2 - Advanced Risk, Reliability and Safety Management Techniques

Module 1 - Case Studies for Learning from Major Failures

Day One: Safety Systems and Risk Management

• Safety first
• Learning from failures
• Analyzing near misses, incidents & accidents
• Taxonomy of theories
• Nature of High-Reliability Organisations (HRO)
• Risk assessment, Choice of case studies and types of recommendations

Day Two: Continuity of Operations – Plant Systems Reliability

• Coping with risks, and defining reliability and resilience
• Reliability Centered Maintenance (RCM) techniques
• Failure Modes and Effect Analysis (FMEA)
• Risk Priority Number (RPN) and Iso Critical Curves
• Fault Tree Analysis (FTA), Reliability Blok Diagram (RBD), and Reliability Centred Maintenance (RCM)
• Practical examples and case studies

Day Three: A-Z of Disastrous Case Studies from Natural, Aviation, Marine and Space Industries

• Hurricane Katrina Disaster (Natural Disasters and Evacuations)
• NASA’s Challenger Disaster (Space Industry)
• NASA’s Space Shuttle Columbia Disaster (Space Industry)
• Titanic – The Unsinkable ship that sank (Ships Industry)
• Exxon Valdez – Oil Spill Disaster
• Small Groups presentations

Day Four: Case Studies from High-Reliability Organizations (HROs): Process Industry and Oil and Gas

• Cases and generic lesson learned from Process industry: Bhopal Disaster (Petrochemical Industry in India)
• Case and generic lesson learned from Oil and Gas industry:  Piper Alpha Disaster (Offshore Oil & Gas Industry)
• BP Deep Water Horizon (Offshore Oil & Gas Industry)
• BP Texas City Incident (Chemical and Process Industry)
• Small Groups Presentations
• Generic Lessons

Day Five: Case Studies from High-Reliability Organizations (HROs): Nuclear Power Generation Industry

• Case and generic lesson learned from the Nuclear industry: Chernobyl Disaster (Nuclear Industry)
• Fukushima Disaster (Nuclear Industry)
• Group work and group presentations
• Organizational Resilience and Learning from Failures and Success
• Action Plans

Module 2: Advanced Risk, Reliability and Safety Management Techniques

Day Six: Why there is a need for Advanced Risk, Reliability and Safety Management Techniques?

• What is Risk, and Hazard?
• Advantages and Disadvantages of Risk Management
• Proactive Vs Reactive Attitudes towards Risk
• Qualitative and Quantitative Risk Analysis
• What is Reliability Engineering?
• Choice of Models and Existing Assumptions

Day Seven: The Concept of Generic Lessons & Benchmarking

• Attributes of the generic lessons
• Best practice of learning from failures from different industries
• Best practice can be learned from worst practice
• The ten generic lessons and the three underpinning factors
• What is benchmarking? History of benchmarking
• Different methods of benchmarking and how they relate to each other

Day Eight: A Framework of Learning and Unlearning Excellence

• Adaptive organizational learning
• Routine dynamics
• The Decision-Making Grid (DMG) model
• The Jack-knife Diagram (JKD) for assessing failures
• A framework for analyzing near-misses and failures
• High severity with low frequency versus high severity with high frequency

Day Nine: Other Frameworks/Models of Learning from Incidents

• The FRAM Model
• The Three Loops Learning Framework.
• The AcciMap Model
• Attributes of Organisational Crises
• Small Groups Activities
• Groups Presentations

Day Ten:  Towards Achieving Organisational Excellence

• A framework for Benchmarking of Resilience
• Towards an Operational Excellence Award
• Small Groups Activities
• Group Projects and Presentations
• Rap up, Reflection, and Personal and Organizations Plans