Managers, supervisors and employees who are involved in the design or simplification of procedures as well as end-users

The course will provide the participants with international best practices which will help them understand causes of complexity and identify areas for improvement by focusing on eliminating waste, simplifying procedures, and standardizing and automating opportunities. Participants in this practical course will also learn to use tools to map and diagram processes and procedures revealing issues and opportunities for improvement. Various hands-on tools will present participants with the opportunity to transfer this knowledge to their organization and expect immediate results.

By the end of the course, participants will be able to:

• Recognize the principles of organizational design and their linkage to the complexity
• Identify the impact of complex policies and procedures in organizations
• Examine the use of flow charts and workflow techniques
• Compare various tools for simplification and mapping
• Analyze and effectively distribute work allocated to employees in an organizational unit
• Appraise the importance of office layout and processes in terms of improving efficiency

This training course shall be presented by a combination of interactive lectures, videos, and knowledge and understanding further established by way of a number of syndicate group exercises

The management process in perspective

• The planning – controlling link
• Types of plans
• Organizing and allocating resources
• Directing and controlling individual and organizational performance
• The control process
• Types of control
• Principles of organization design
• Designing organizational charts
• Common mistakes in organization design

Policies and procedures

• Definitions and concepts
• Policy and procedures manual
• Importance and goals of procedures
• Signs of complicated procedures
• Work simplification goals
• Procedure for developing effective procedures
• Productivity defined
• What are the causes of poor productivity?
• How to improve productivity

Mapping simplification of improvement of processes and procedures methodologies and tools

• The Methodology of improvement
• Selection of procedure(s)
• Data analysis and evaluation
• Suggestions for improvement
• Implementation
• Follow-up and evaluation
• Types of maps
• Benefits of Maps
• Preparing and analyzing flow charts
• Simple process flow procedure charts
• The parallel and sequential techniques
• Lean principles to simplifying processes

Simplifying space design and layout

• Using spaghetti diagram for analyzing distance and department layout
• Office and department layout analysis
• Redesigning offices by using office layout charts