Excellence in Leadership
Who should attend?
This programme is suitable for managers, senior supervisors and professionals who want to learn advanced management and leadership techniques.
Programme Overview
Building effective managerial and leadership skills is critical to help you and your organisation succeed. This course is designed to help both new and experienced managers develop advanced skills necessary to add immediate value to their staff and organisation. 
  • Define the leadership and managerial skills necessary for increasing organizational productivity
  • Understanding Emotional Intelligence in leadership
  • Apply effective coaching and appraisal techniques
  • Understand situational leadership principles
  • Employ problem-solving tools to overcome organizational obstacles
  • Solve conflicts using win-win approaches
  • Create plans to manage change leading to continuous improvement
  • Develop effective time management action plans
This course relies on the use of individual and group debriefs aimed at helping participants develop skills in leading and managing others. The course also features the use of a number of case studies and presentations by participants followed by plenary discussions. In addition, videos, leadership inventory tests and team exercises are used to demonstrate the skills required for effective management.
Course Outline

Module 1: Management and Leadership

  • The manager compared to the leader
  • Styles of leadership
  • Goals of organizational behaviour
  • The implication of attitudes and personality
  • 10 ways to empower followers
  • Maturity levels

Module 2: Being an Emotionally Intelligent Leader

  • Emotional Intelligence defined
  • The history of EI and the developments which followed
  • Emotional quotient versus Intelligence Quotient (IQ)
  • The relationship between thoughts and emotions
  • The pyramid of performance
  • The root cause of performance and behaviour
  • The impact of emotions, feelings and thoughts on performance and behaviour
  • The impact of emotions on leadership and critical decision making 
  • Leading by enhancing productivity: the functions of the Amygdala
  • Amygdala hijacks and their impact on the leader and the team

Module 3: Different Strokes for Different Folks, Situational Leadership

  • Understand why there is no one best leadership style; leadership style is driven by the situation
  • Employ the three skills of a situational leader: Goal setting, Diagnosing, and Matching
  • Demonstrate the six conversations of a situational leader
  • Recognise and experience the positive outcomes of matching leadership style to the situation
  • Avoid the negative outcomes of over-supervision and under-supervision
  • Create an action plan for improving your situational leadership effectiveness 

Module 4: Problem-Solving and Decision Making Techniques

  • Principles of problem-solving
  • Team problem solving
  • Differentiating between symptoms and causes
  • Tools and techniques of problem-solving
  • Effective group brainstorming
  • The manager as a decision-maker
  • Using the prioritization grid

Module 5: Managing Conflict

  • Sources of conflict
  • Constructive and destructive conflicts
  • Conflict and team performance
  • Resolving and managing conflicts
  • Conflict management styles

Module 6: Managing Change

  • Definition of organizational change
  • Dynamics of change
  • Contemporary issues behind the change
  • Planning for change
  • Transition structures
  • Success factors for making change happen
  • Overcoming resistance to change
  • Communication strategies during change
  • Changing behaviours by changing mindsets

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