This training course is suitable for a wide range of professionals in the Hospitality industry but will greatly benefit:
Front desk and administration staff
Housekeeping staff
Reservations & Front Office
Management roles
Customer service managers
Duration
3 days
Programme Overview
Housekeeping is at the heart of hospitality. This category equips housekeeping professionals with the practical skills and knowledge they need to deliver service of the highest international standards - from room preparation and cleaning fundamentals to laundry essentials and being efficient at departmental administration. They’ll also learn how to handle chemicals safely and the correct procedures involved when cleaning public areas.
Objectives
Upon successful completion of the course, the student will be able to:
Gain a comprehensive understanding of Housekeeping procedures
Adhere to health & safety standards
Work safely with chemicals
Handle Guest interactions professionally
Excel at linen & laundry service
Learn about housekeeping standards
Methodology
This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. This includes a facilitative style with a combination of lecture, practical experience in the use of techniques, case studies and a high level of lively debate and sharing of ideas. Delegates will be encouraged to introduce problems of their own for discussion and analysis.
Course Outline
Day 1: Guest Interaction
Housekeeping professionals are frequently in the Guest’s space and must earn their trust. This course will enable teams to interact with Guests professionally, by showing them how to respect their requests and handle their property. As a result, housekeeping professionals will be able to interact with Guests confidently, making them feel welcome and cared for at all times.
Day 2: Emergencies & Safety
Guests visit your hotel to experience excellent service, but this means nothing if your team cannot guarantee their safety too. Housekeeping professionals need to be prepared and respond appropriately to an emergency when necessary. With this course, teams will learn the safety procedures for dealing with several kinds of emergencies and safety risks to maximize safety at your hotel. A true professional is always alert.
Day 3: Housekeeping Daily: Room Basics
A spotless, hygienic and neat room is the foundation of every hotel Guest’s experience. It doesn’t matter how tasteful the room’s decor is if it isn’t clean. This course will equip housekeeping professionals with basic knowledge and skills to clean rooms effectively and efficiently on a daily basis.
