Quality Managers and Supervisors

 Quality Engineers and Accountants

 Quality Editors and Inspectors

 Quality professionals& senior management wishing introduce and employ quality improvement

 Quality Engineers and Accountants

 Quality Editors and Inspectors

 Quality professionals& senior management wishing introduce and employ quality improvement

The essential objective of this course is to refresh and/or review the structure of company employees to plan & conduct the internal audit to improve the effectiveness of QMS & add value to the organization. It also helps people to get an opportunity to enhance their auditing skills & demonstrate compliance to the standard’s requirement.

In this course, participants will learn how key business processes relate to financial statements, as well as the impact of technology on financial auditing. The course will walk participants through an analysis of an organization’s financial statements using case study exercises, where participants will calculate key ratios and analyze trends over time. Finally, by taking on such topics as “common recipes for cooking the books” and engaging in discussions on both historic and current fraud cases, participants will learn how to recognize “red flags” in financial statement reporting.

Upon successful completion of this training program the participants will:

 understand of why quality is important

 understand of the requirements of ISO

 understand of how your quality management system operates in internal auditing

Module (01) Introduction to Quality

1.1 What is quality

1.2 Quality in History

1.3 Quality definition

1.4 Quality definition - Grade

1.5 Quality V Grade

1.6 Quality Management Concepts

1.7 Quality Management Principles

1.8 Eight Dimensions of Quality

1.9 Total Quality Management TQM

1.10 The Structure of TQM

1.11 Total Quality Management Tools

1.12 Statistical Process Control Tools (SPC Tools)

1.13 Benefits of Quality

1.14 Cost of poor quality - Cost of quality

1.15 The modern approach to quality

Module (02) Quality Standards

2.1 Why having standards

2.2 TQM

2.3 EFQM

2.4 6 sigma

2.5 The ISO organization

2.6 ISO 9001:2000

2.7 Quality assurance management

2.8 History

2.9 Product line

2.10 Management principals

2.11 Implications 1 to 5

2.12 Benefits

Module (03) Introduction to Auditing

3.1 Importance of auditing

3.2 Objectives and scope of an audit program

3.3 Responsibilities resources and procedures

3.4 Implementing audit program

3.5 Records of an auditing

3.6 How to start the audit

3.7 Analysis of documentation

3.8 Activities of the Audit

3.9 Reporting the Audit findings

3.10 Following the audit results

3.11 Closing the Audit

3.12 Overview

3.13 Wrapping

3.14 Open discussion

Module (04) The Quality Management Systems

4.1 Elements of Quality System

4.2 Documentation structure

4.3 Quality plans

4.4 Audits

4.5 Why Audit

4.6 Why have a QMS

4.7 QA- What it depends on?

4.8 What do you know

4.9 Know your quality management

4.10 Quality culture

4.11 Wrapping

4.12 Open discussion

Module (05) Improving Quality through TQM

5.1 Taguchi methods.

5.2 Zero Defects (Crosby)

5.3 Deming’s 14 Point Program

5.4 Juran’s 10 Points

5.5 Armand V. Feigenbaum 19 Steps

5.6 Kaoru Ishikawa’s 11 Points

5.7 Benchmarking

5.8 Questions and answers

5.9 Wrapping

5.10 Open discussion