Executives, Entrepreneurs, and Managers who must build and lead dynamic and high performing teams and organizations in risky situations with a high probability of crises or emergencies are encouraged to attend this training course. This training course is suitable for a wide range of professionals but will greatly benefit:

• Line and functional managers, team leaders and supervisors in organizations of all sizes
• Emergency and crisis management professionals in the public and private sectors
• Project and program management professionals
• Professionals in health care, public safety, and government agencies

This Leadership & Decision Making in Crisis & Emergency training course in Dubai will provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organizations before, during, and after a crisis or emergency. All leaders are sooner or later confronted with the need to lead and manage their team or organization during a crisis or emergency. The skills and competencies that are required to lead in these circumstances are much more demanding of the leader than normal everyday leadership. Leaders have to make decisions quickly while accepting significant risk in order to achieve a favourable outcome for their organization, its members and clients, as well as the public it serves. This training course will feature:

• Exercising leadership and personnel management under emergency and crisis situations
• Assessing, prioritizing, and managing risks and threats before, during, and after a crisis or emergency
• Making decisions quickly and efficiently, and knowing when and how to involve others and to delegate effectively
• Communicating and collaborating with legal and government authorities, media, and other agencies and organizations
• Conducting emergency and crisis management operations

By the end of this training course, participants will be able to:

• Understand individual and collective psychology and organizational dynamics in crises and emergencies
• Analyze and make rational decisions before, during and after crises and emergencies
• Lead teams and organizations in crises and emergencies
• Solve problems and manage crises and emergencies
• Understand and apply ethical factors in crisis and emergency leadership

Day One: Psychology and Dynamics of Crises and Emergencies

• The nature of crises and emergencies
• Individual psychology under crisis and emergency conditions
• Collective psychology under crisis and emergency conditions
• Evolution and dynamics of crises and emergencies
• Crises and emergencies don’t just work 8 hour days
• Tasks of leaders before, during, and after a crisis or emergency

Day Two: Rational Decision-Making in Crises and Emergencies

• Instinct, intuition, and reason
• Rational decision-making processes
• Individual and collective decision-making
• Delegation through mission-based leadership
• Nested hierarchical planning and operations

Day Three: Leading Teams and Organizations

• Organizational and public responsibilities of leaders in crises and emergencies
• Crisis/emergency management organization
• Creating effective and efficient teams through rapid teambuilding
• Creating effective and efficient interagency cooperation and collaboration
• Organizational and team dynamics: morale, cohesion, mood, and unity of purpose
• Principles of operational command and leadership

Day Four: Solving the Problem: Managing the Crisis or Emergency

• Seeking cause and effect to solve the problem, not to attribute blame or responsibility
• Creating and running a crisis/emergency command centre
• Elements of risk management: prevention, response, containment, and recovery
• Principles of business continuity and crisis operations
• Information gathering and situational awareness
• Operational rhythm, routines, and information management

Day Five: Ethical Factors in Crisis and Emergency Leadership

• Caring for subordinates and their families
• The leader's self-care
• Responsibilities to authorities, the public and/or victims
• Managing and leveraging the media
• After-action review and lessons learned processes
• Preparing for the next crisis or emergency