The Major Emergency Management Initial Response (MEMIR) training course is directed towards individuals who are either designated as overseeing, are members of, or provide support to an emergency management team in an emergency. This course is not limited to but suitable for a wide range of professionals but will greatly benefit:

• Health, Safety & Security Environment (HSSE) Professionals

• Fire, Safety & Security Professionals

• Designated members of Emergency Response and Crisis Management Teams

• Operations Personnel

This very popular training course has now been updated and revised. Now more than ever it provides knowledge and understanding of the key factors of preparing for, responding to, and maintaining control throughout the development or escalation of a Major Emergency. The delegates will learn how to swiftly manage a large amount of emergency-related information, how to activate proven contingency plans from the initial alarm to stand-down and the all-important recovery phase begins. This training course provides the delegate with answers and checklists so that when facing a Major Emergency, you may still maintain your service, keep your all your stakeholders and your emergency response team fully informed, updated and so protecting your good reputation and image. This training course will feature:

• How to rapidly implement your ‘validated’ Emergency Response Plans

• Comprehensive checklists that make crucial decision-making processes easier

• How to deliver accurate information, at the right time, with the right message

• How to turn the Emergency to your advantage

• Guidelines on how you and your team will always be prepared for the next event

The objective of Major Emergency Training is to provide personnel with knowledge, experience, and techniques in Major Emergency Management so that Emergency Command Teams can react effectively to maintain protection to all personnel, environment, and assets. By the end of this course, participants will be able to:

• Maintain command, control and provide strategic leadership

• Exercise Team Management skills during high-stress situations

• Delegate duties to your emergency response team and personnel

• Rapidly process, evaluate and disseminate information from all sources

• Utilise improved communication skills when dealing with stakeholders

Day One: Developing Major Emergency Response techniques for the 24/7 world

• Consider the full range of potential emergencies facing your industry

• Understand all the elements which are commonly encountered in a Major Emergency

• Who is the Emergency Response Manager and what should be involved in the Emergency Response program?

• Develop the execution of decision-making processes between all your stakeholders

• Apply co-ordinated planning, training, exercising and team development

• The Auditing Process - Self-Evaluation questions and Syndicate questions

Day Two: Implementing co-ordinated Command and Control techniques

• Managing the Emergency Response, Incident Command Systems (ICS)

• Emergency Communications Centre, facilities and Information Management

• On-scene management, consider the leadership and communication issues

• Exercise: A rapidly escalating incident, what should you consider?

• Business Continuity Management (BCM) Identifying essential core functions

• Loss of essential services, what are your recovery priorities?

Day Three: Communications, Protecting & Enhancing the Company’s Reputation

• Understanding the implications and impact of Social Media

• The Toolkit – best practice examples in protecting your Reputation

• Media Management Guidelines and the Communications Checklist

• Workshop - what should be in your Communications (Media) Plan?

• The rapidly developing situation leading to information overload

• Workshop - organizing and running a live Press Conference

Day Four: Human & Environmental aspects of a Major Emergency Response

• How to manage stress in yourself and your team

• Alerting and Warning all stakeholders

• Actions: Missing or injured personnel and/or multiple casualties

• Loss of key personnel, loss of muster or refuge points

• Evacuation (or containment)

• Environmental concerns, loss of containment and effects

• Case Study followed by role-playing exercise: Handling a Major Emergency

Day Five: Exercises: Plans that have not been validated are just paper

• Case Studies, when it all goes wrong, what lessons can we learn?

• Exercise Design for Emergency Response Teams

• Types of exercise, benefits, advantages and each potential disadvantages

• The Essential 17 Point de-brief Agenda

• Final Report, implementing the key recommendations, closing the loop

• Develop an action plan of learning from incidents, drills, and exercises