• Office Managers
• Team Leaders
• Administrators
• Supervisors
• Secretaries
• Support Staff
• PA’s

Becoming more effective as an Office manager will definitely make your job easier and make you more valuable in the eyes of your managers and the company stakeholders. Office Managers need to be expert multi-taskers – even if you’re doing more than four things at once, that’s probably still not enough! You need to be indispensable – to know exactly who to call to fix that pesky problem your boss has. And to be truly indispensable you need to be organised, be an excellent communicator, and be able to deal with whatever challenging situation your working life presents you with. 

• Recognise how to prioritise and cope with multiple tasks
• Develop the skills necessary to plan, make effective decisions and solve problems, and handle the pressure
• Apply practical techniques to improve communications skills
• Understand how to manage challenging behaviours
• Apply assertiveness to be more effective in the workplace

DAY 1

Taking Control of Your Work Life

• Understanding and Clarifying Purpose, Vision and Mission
• External and Internal Customer Service
• The Secret to Working Smarter rather than Harder
• Controlling, Prioritising and Organising Your Work
• Gaining an insight into your Strengths and Weaknesses
• Making Your Office User-friendly and Efficient

DAY 2

Essential Administrative Skills

• Mind Mapping Techniques
• Right Brain / Left Brain Theory
• Managing Larger Projects to Meet Deadlines
• Planning and Problem Solving Skills
• Managing Meetings Effectively
• Working with more than One Manager

DAY 3

Vital Communication Skills

• Communication Styles and When to Use Them
• Communicating with Confidence
• Win-Win Conflict Resolution
• Understanding and using Body Language
• Understanding Gender Differences in Communication
• Understanding Different Personality Types and How to Deal with them

DAY 4

Developing as a Professional

• Listening Skills – seek first to understand then to be understood
• Creating a Professional Image
• Leadership Skills
• How to Make Presentations with Confidence and Power
• Painless Methods for Giving Corrective Feedback
• Best Practices for Delivering Positive Feedback

DAY 5

Self-Empowerment and Self-Management

• Understanding the Main Causes of Stress
• How to Build Self-confidence and Strengthen the Ability to Respond to Difficult Situations
• The Essential Skills of Emotional Intelligence
• Using Emotional Intelligence at Work
• Becoming a more Proactive, Responsible and Self-aware Person
• Continuing Professional Development - where to go from here