This training course is aimed at Business Professionals who want to re-enforce the existing skills and build a new layer of expertise that will enhance more in control of the business discussions. It will also benefit those who wish to communicate and present their ideas more powerfully.
Programme Overview
Personal Effectiveness & Influencing Skills training course explores the science and practical application of influencing others drawing from the work of many experts. S. Covey, in his book, the 7 habits of highly successful people suggest that to be understood, you need to understand. It is the spirit of this contention that has influenced the development of this training course.
An essential component to Influencing the thoughts and actions of others is directly related to the quality of the relationships you have with others. You will always be at least half of the equation in any interaction with another person. Therefore, equipping yourself with the knowledge and skills to influence others is an essential part of any business professional’s toolkit. Look no further than this inspirational programme.
Objectives
Develop personal communication skills, which will enable employees to be more effective in their day to day work
Exposed the importance of building strong cross-functional relationships which will improve organizational efficiency and effectiveness
Ability to negotiate outcomes that both parties feel is valued is integral to winning and maintaining long term business partnerships
Equipping employees with the skills to have more productive business conversations with colleagues
Increase operational efficiency by enabling staff to spend their time on business priorities
Opportunity to explore a range of business and personal effectiveness skills in a safe learning environment
Course Outline
DAY 1 - The Link between Influence and Relationships
Defining the Characteristics of Required to Influence Others
Where are you and those you wish to Influence on the Change Curve?
What are the blockages we face when influencing others?
The Importance of Accommodating Different Learning Styles
The Fight, Freeze, or Flight: How the brain works?
Unconscious Bias and How We Filter Information
Understanding Different Behavioural Styles
Emotional Intelligence and Influence
DAY 2 - Building Your Personal Effectiveness Toolkit
The Influence Model
The Critical Elements of the Influencing Model Explained and Demonstrated
Listening with Intent
Asking Better Questions to Understand Truly
The Importance of Building in Flexibility to Any Idea or Proposal
Influencing Decision Making at Work
Influencing Others to Make More Informed Decisions
How to Use Decision Making Tools in Practice
DAY 3 - Negotiation in Practice
Explaining What Negotiation Is and Isn’t
An Introduction to Negotiations
Negotiation Skills in Business and Life
Understanding Negotiation Parameters
Preparing for Your Negotiations
Learning How to Identify Negotiable Variables – What do I trade?
The Principles of the WAP (Walk Away Point) and Why It Is Important
DAY 4 - Delivering a Best in Class Presentation
What makes Memorable Speech?
Presentation Top Tips
Introduction and Use of the INTRO Formula
Using Intonation for Effect
Exploring the Role of Non-Verbal Communication When Presenting
PowerPoint Do’s and Don’ts
Using Stories and Visualisation to Enhance Your Message
How to Control Nerves like a Professional
Creating a Personal Vocal Checklist
DAY 5 - Building Your Sphere of Influence
Understanding the Sphere of Influence
Creating a Personal Influence Map
Consideration of Influencing Tactics
Developing a Personal “Plan of Action” for Your Return to Work
