This training course is suitable to a wide range of professionals but will greatly benefit: • Professionals who are responsible for the management, operation and maintenance of facilities (buildings, production facilities, utilities, power and water distributions networks landscaping, etc.)

• Professionals aiming to update themselves on the basic elements, best practices and implementation aspects of facilities management.

This highly popular training course features how to establish, implement, manage and continually improve your facility department to get the best out of your facilities within the given boundaries of costs, performance and other important factors during its total lifetime. This training course is designed to develop a delegate’s skills in managing facility staff and corporate assets while minimizing risk exposure in the workplace. As the Facilities Management (FM) function continues to evolve, this training course offers the latest thinking in the profession, the right balance between asset performance (functionality, availability, reliability, safety), and will tackle specific issues encountered on the ground and apply best practices in discussing real solutions. This training course will feature:

• Proper knowledge of the basic principles of facilities management
• How to apply best practices according to several norms
• Understanding how to operate and maintain facilities as a “business within a business”
• Sharing of facilities management experience
• Insights regarding the current state of facilities management processes and possibilities to improve them

By the end of this training course, participants will be able to:

• Understand the basics of facilities management
• Understand how to draw up a preventive maintenance concept, based on risk
• Develop strategies to decide when and what to outsource
• Understand the different contract types
• Identify and monitor the facilities management-processes performance

This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. This includes the use of PP presentation slides, exercises, and group discussion. The training course is highly interactive and will prompt delegates to reflect on current practices and on their team goals. The tutor will guide and facilitate learning using a wide variety of methods including direct input, discussions, case studies and pair, and group work.

Day One: An Overview of Facilities Management

• The Facilities Management process in general
• Facilities Management as a business within a business
• Facilities phases, planning and realization
• The relation between Facilities Management and Asset Management
• Facilities Roles, the current state of your Facilities Management processes

Day Two: The Basic Elements of Facilities Management

• Types of planning
• Strategic and annual planning, Life Cycle Cost principles
• Budgeting principles
• Disaster recovery plans
• Maintenance concepts
• Work planning and control, performance management regarding the workflow

Day Three: Preventive Maintenance and Maintenance Strategy

• Understanding RISK
• Risk-Based Maintenance, the methodology
• Steps in developing an effective & risk-based maintenance strategy
• Typical inspection and maintenance tasks for utilities

Day Four: Outsourcing and Contracting

• What to outsource and what not
• Choosing the right contractor
• How to manage this
• Contract types
• The contracting cycle
• Service Level Agreements

Day Five: Performance Monitoring and Benchmarking

• Continuous improvement
• Target setting as a starting point
• Monitoring performance: development and use of Key Performance Indicators
• The Facilities Management Balanced Scorecard (FMBSC)
• Assessments audits and benchmarking; a practical exercise in auditing
• Course review/Wrap up