This training course is suitable for a wide range of professionals in the Hospitality industry.
Duration
5 Days
Programme Overview
You will learn how organizational culture impacts human capital, how to effectively staff your team, leadership skills and how to manage employee motivation. We will also discuss how different cultures approach human resource management (HRM).
Objectives
Evaluate and discuss the knowledge and theories of managing human resources applicable to the hotel and tourism industry
Appraise and analyze human resources functions and employee motivation in the context of the hotel and tourism environment
Evaluate the impacts and factors that affect the development of organizational culture
Assess the relationship between the hotel and tourism industry and their society; and evaluate the impacts of social, economic, and cultural factors on managing human resources
Analyze and evaluate HR research journals to identify applicable methodologies
Identify human resources problems within the hotel and tourism context, and apply research skills and techniques to solve these problems
Analyze and appraise related numerical and graphical data regarding managing human resources, and develop solutions for industry practitioners
Methodology
This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. This includes a facilitative style with a combination of lecture, practical experience in the use of techniques, case studies and a high level of lively debate and sharing of ideas. Delegates will be encouraged to introduce problems of their own for discussion and analysis.
Course Outline
Day 1: Human Resources Staffing
Evaluating and discussing the knowledge and theories of managing human resources applicable to the hotel and tourism industry
Day 2: Organizational Culture and its Impacts on Human Capital
Appraising and analyzing human resources functions and employee motivation in the context of the hotel and tourism environment; and evaluating the impacts and factors that affect the development of organizational culture
Day 3: Contemporary Leadership and Managing Diversity
Assessing the relationship between the hotel and tourism industry and their society; and evaluating the impacts of social, economic, and cultural factors on managing human resources in the hotel and tourism industry
Day 4: Equal Employment Opportunities and Managing Employment Turnover
Analyzing and evaluating HR research journals to identify research problems, review the literature, apply methodologies, and appraise results; and develop a research proposal, conduct an appropriate survey, to evaluate the findings, and to compose research reports
Day 5: International Human Resources Management
Identifying human resources problems within the hotel and tourism context, and applying research skills and techniques to solve these problems, and analyzing and appraising related numerical and graphical data regarding managing human resources, and developing solutions for industry practitioners
