This programme is suitable for managers, senior supervisors and professionals who want to learn advanced management and leadership techniques.
Programme Overview
Building effective managerial and leadership skills is critical to help you and your organisation succeed. This course is designed to help both new and experienced managers develop advanced skills necessary to add immediate value to their staff and organisation.
Objectives
Define the leadership and managerial skills necessary for increasing organizational productivity
Understanding Emotional Intelligence in leadership
Apply effective coaching and appraisal techniques
Understand situational leadership principles
Employ problem-solving tools to overcome organizational obstacles
Solve conflicts using win-win approaches
Create plans to manage change leading to continuous improvement
Develop effective time management action plans
Methodology
This course relies on the use of individual and group debriefs aimed at helping participants develop skills in leading and managing others.
The course also features the use of a number of case studies and presentations by participants followed by plenary discussions. In addition, videos, leadership inventory tests and team exercises are used to demonstrate the skills required for effective management.
Course Outline
Module 1: Management and Leadership
The manager compared to the leader
Styles of leadership
Goals of organizational behaviour
The implication of attitudes and personality
10 ways to empower followers
Maturity levels
Module 2: Being an Emotionally Intelligent Leader
Emotional Intelligence defined
The history of EI and the developments which followed
Emotional quotient versus Intelligence Quotient (IQ)
The relationship between thoughts and emotions
The pyramid of performance
The root cause of performance and behaviour
The impact of emotions, feelings and thoughts on performance and behaviour
The impact of emotions on leadership and critical decision making
Leading by enhancing productivity: the functions of the Amygdala
Amygdala hijacks and their impact on the leader and the team
Module 3: Different Strokes for Different Folks, Situational Leadership
Understand why there is no one best leadership style; leadership style is driven by the situation
Employ the three skills of a situational leader: Goal setting, Diagnosing, and Matching
Demonstrate the six conversations of a situational leader
Recognise and experience the positive outcomes of matching leadership style to the situation
Avoid the negative outcomes of over-supervision and under-supervision
Create an action plan for improving your situational leadership effectiveness
Module 4: Problem-Solving and Decision Making Techniques
