This training course is highly recommended for all Operations, Maintenance, Reliability, Engineering and Technical Support staff. Also, this training course is applicable to any person actively involved or contemplating safety, performance measurement, improvement and/or quality and reliability related activities.
This training course is suitable to a wide range of professionals but will greatly benefit:
Operations & Process Professionals
Reliability & Safety Professionals
Other professionals involved in process improvement
Duration
5 Days
Programme Overview
This training course presents the best practices from High-Reliability Organizations (HROs) with respect to both excellence and safety. HRO is a term that refers to industries such as oil and gas, process, nuclear and aviation, where they possess a high degree of reliability despite their hazardous environment. It shows how organizations can learn from failures and near misses, as well as from other industries. Operational excellence will cover aspects of safety, risk, reliability, and quality management. This will include best practice at both strategic and operational levels, as well as in specific areas that relate to management skills, reliability and decision analysis, benchmarking, and information systems.
This training course will feature:
Understanding of safety, risk, and continuity of operations
Development of people management skills
Mastering techniques that can enhance plant reliability
How to conduct benchmarking and quality systems auditing
Applying decision analysis approaches
Objectives
By the end of this training course, participants will be able to:
Explain the benefits of acquiring best practices from HROs
Show how activities play a part in helping their organization perform at a higher level
Determine methods for generating and implementing effective performance metrics
Use a process improvement methodology back at work
Analyze critically the methodologies employed in the organization & implement improvements
Methodology
This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. This includes tutor facilitation, direct input, delegate discussions, case studies, reviews, interactive exercises, and video.
Course Outline
Day One: Safety Systems and Risk Management
Safety first
Learning from failures
Analyzing near misses, incidents & accidents
Taxonomy of theories
Risk assessment, Choice of case studies
Types of recommendations
Day Two: Continuity of Operations – Plant Systems Reliability
Coping with risks
Defining reliability and resilience
Reliability Centered Maintenance (RCM) techniques
Fault Tree Analysis (FTA)
Reliability Blok Diagram (RBD)
Practical examples and case studies
Day Three: Case Studies from High-Reliability Organizations (HROs)
A case from the Aviation industry
A case from the Process industry
A case from the Oil and Gas industry
A case from the Nuclear industry
Group work and group presentations
Day Four: The Concept of Generic Lessons & Benchmarking
Attributes of the generic lessons
Best practice of learning from failures from different industries
Best practice can be learned from worst practice
The ten generic lessons and the three underpinning factors
What is benchmarking? History of benchmarking
Different methods of benchmarking and how they relate to each other
Day Five: A Model of Learning and Unlearning Excellence
Adaptive organizational learning
Routine dynamics
The Decision-Making Grid (DMG) model
A framework for analyzing near-misses and failures
High severity with low frequency versus high severity with high frequency
