The course designed for anyone who just starting out in the restaurant or service industry or experienced waiters who want a boost in their performance, career, or development.

The restaurant industry is competitive and fierce. Make your resume stand out from the crowd with our Professional Waiter Training course. Get practical, hands-on training to work in luxury hotels, 5-star restaurants, and the hottest bars in town! There’s more to the waiter job description than taking orders and serving plates, and we’ll help you to master every aspect of your new role. With our lessons and video tutorials, you’ll learn how to maximize tips, deliver excellent service, and take your career to the next level. When you’re done, you’ll receive a certificate from an internationally accredited course to prove your experience and training. As a waiter or waitress, the difference between minimum wage and big-time earning is all up to you. So will you leave it up to chance, or follow our recipe for success?

This course contains text lessons as well as video tutorials and demonstrations:

•  Learn about customer expectations and how you can exceed every one
•  We’ll teach you how to navigate tricky scenarios and manage difficult customers
•  We’ll show you how to set a table for family-style restaurants and fine dining
•  Learn to take orders with foolproof memory methods so you never miss a single one
•  From waiters friend to pencil, we’ll show you tools to make life easier
•  A waiter is also a salesperson – learn to sell your business, menu, and self
•  We’ll show you how to impress guests and maximize your tips and earnings
•  You’ll learn how to use food ordering systems, POS, apps, and other tools
• We’ll teach you basic First Aid and health and safety practices

This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a facilitative style with a combination of lecture, practical experience in the use of techniques, case studies and a high level of lively debate and sharing of ideas. Delegates will be encouraged to introduce problems of their own for discussion and analysis.

Day 1: Customer Service That Gets Results

• It’s Your First Day on the Job!
• 10 Tricks for Making a Great Impression
• First Class Professionalism = First Class Tips
• 5 Ways to Convert Customers into Regulars
• How to Charm Your Biggest Critics – Kids

Day 2: A Masterclass In Foodology

• From Agar Agar to Ziti – A Culinary Dictionary of Terms
• Diets, Allergies, and Picky Eaters
•  Meats, Cheese, and all the Trimmings
• Pastry and Desserts – the Icing on the Cake!
•  A Culinary Trip Around the World
•  Easy Wine Pairing For Every Course
•  From the Bar: Cocktails and Spirits
•  Get Your Brew on With Coffees and Teas

Day 3: Tableside Service To Impress Your Guests

• Safe Food Handling and Sanitation
• Ultimate Guide to Table Setting
• Tools of the Trade – What’s in Your Apron?
• Memory Tricks for Taking Orders
•  7 Foolproof Ways to Upsell Your Menu
•  Impeccable Food and Beverage Service

Day 4: Tips For Making Tips – Control Your Paycheck

• “Good” Service vs. “Great” Service
• 20 Key Things That Impress Every Customer
•  Cashing in on Your Personality and Flair
•  How to Turn Difficult Customers into Satisfied Guests
• Smart Strategies for Worst-Case Scenarios
• The Perks of Working Weddings and Special Occasions
• Ultimate Service Checklist - Boost Tips by 20%!

Day 5: Behind The Scenes In The Restaurant Biz

• Get The Hang of Food Ordering Systems and Apps
• Back to Basics with Traditional Order Systems
•  Using POS Systems and Processing Transactions
• Work Your Look: Personal Style and Grooming
•  Teamwork on the Floor and in the Kitchen
• Multitasking Under Pressure – Keep Calm and Waiter On!
• Safety First! Dealing with Choking, Burns, and Other Emergencies