People are most important in the complex ecosystem of interdependent parts of an organisation. So how do you build a close working relationship with your stakeholders in today’s world of information overload, fast-moving happenings and ever-changing office arena? How do you communicate effectively, have their ears and hearts, and affinity?

This course focuses on both improving the efficiency and effectiveness of all project-related communications, from initial planning through closure. It also examines best practices for identifying and engaging stakeholders, a critical component for a successful project.

•  Better identify your organisation’s Stakeholders
•  Manage their expectations through strong rapport and an enhanced working relationship
•  Effectively communicate through identifying and overcoming communication barriers in a 2-way communication         environment
•  Apply Stakeholder Relationship Management techniques to gain stakeholder's confidence and cooperation in new product roll-outs, news announcements, issues management and crisis, etc.

Module 1: Project Communication & Stakeholder Management - Project Communications Management

•  Communication Dimensions
•  Communication Skills
•  Project Communication Management Processes
•  Project Stakeholder Management Overview
•  Project Stakeholder Management Processes
•  Interpersonal Communications
•  Take a Communications Strengths Inventory
•  Communication Styles

Module 2: Identifying Stakeholders

•  Identify Stakeholders 
•  Stakeholder Analysis
•  Stakeholder Classification Models
•  Salience Model - Stakeholder Register

Module 3: Plan Communications Management

•  Plan Communications Management 
•  Communications Management Plan
•  Common Project Management Communication Documents
•  Communication Tools
•  Create a Communications Management Plan
•  Virtual Team Communications
•  Virtual Teams Technologies
•  Virtual Teams Best Practices

Module 4: Plan Stakeholder Management - Plan Stakeholder Management

•   Stakeholder Management Plan Sample Content
•   Create a Stakeholder Management Plan

Module 5: Control Communications and Stakeholder Management

•  Performance Reporting
•  Tracking Gantt Charts
•  Worksheet Information
•  Milestone Charts
•  Bar Chart Graphs
•  Control Stakeholder Engagement Overview