This powerful training course will be of benefit to those who find themselves responsible for leading on or implementing Crisis Management, Emergency Response, and Business Continuity/Recovery mechanisms in both the public and the private sector.
This training course is suitable for a wide range of professionals but will greatly benefit:
Security & Fire Management
Health, Safety, and Environment personnel
Emergency and Crisis Management Responders
Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject
Duration
5 Days
Programme Overview
This interactive and participative training course will demonstrate that it is possible for an organization to plan for those ‘Unexpected Challenges’. It covers the best practices and the proven way of successfully dealing with a crisis. This training course will constructively help delegates to develop those essential crisis management skills and reveal how to effectively use advanced techniques that will improve leadership performance at that critical time.
Delegates will gain tangible results with up-to-date case studies and exercises to reinforce key learning points for immediate implementation at their workplaces. This training course will ensure you do not make the same mistakes as those other Crisis Managers. Your organization must be prepared; without delay, it needs to identify all potential vulnerabilities, map out the possible crisis scenarios and mitigate shortcomings.
This training course will feature:
Best practice advice drawing on the expertise of crisis researchers, analysts, and practitioners
How to consider the main areas of activity: Preparation, Planning, Response and Recovery
Getting the maximum from emergency responders and crisis management teams
How to avoid mismanagement and so make a bad situation worse
Managing yourself and others, make judgments, redefine standards, establish options
Objectives
By the end of this training course, participants will be able to:
Acquire in-depth knowledge of the key aspects of Strategic Crisis Management
Develop strategies so ensuring you and your organization responds efficiently and effectively
Understand the five deadly leadership behaviours and six winning strategies in a crisis
Learn the fundamentals of organizing and managing Crisis or Emergency Control Centres
Acquire step-by-step guide on how to plan for more beneficially rewarding multi-agency exercises
Methodology
This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. This includes case studies and several group exercises, participative lectures with handout materials, manual, and slides. Syndicate work-shops and reporting back sessions will encourage a fully participative and enjoyable event.
Course Outline
Day One: What should be in place before the Event?
Understanding Crisis Management and how to manage a Crisis
Consider the complete range of risks facing businesses in the 21st century
Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
Who else inside and outside the organisation should be involved?
Five deadly Leadership behaviours & Six winning strategies
Understanding 'denial-curve' and 'group-think' syndromes
Day Two: Pre-planning, who and what else should be Considered?
Case Studies, why some companies fail and others survive?
Who owns the mitigation process?
Developing and Implementing Emergency Plans
Crisis Management and Communications. Emergency Centre/s
Developing and implementing a Business Continuity Management (BCM) strategy
Business Impact Analysis. Case Study and Workshop
Day Three: Dealing with a Crisis - the 'Communications' Perspective
Command and Control Issues. Operational, Tactical and Strategic
On-Scene Crisis Management, essential elements for success
Reputation Management - Managing the Media.
Organising a Press Conference & step by step guidance on how to conduct TV interviews
BP Press Conferences – What went wrong?
Exercise: Crisis Communications Strategy
Day Four: Incident Management & Aftermath
Alerting and Warning. Case Studies. What can go right and what can go wrong
Corporate Case Study – BP Texas 2005; BP Alaska 2006; BP Gulf of Mexico 2010.
Major Incident Simulation - Role Playing Workshop
Potential Psychological & Welfare problems in Crisis Management
How to improve staff morale and confidence in the process
The questionnaire, are your batteries in good condition?
Day Five: Essential Post Incident Actions
Exercises: a programme of learning and of validating plans and procedures;
How to get advantageous results from an exercise
Post Incident evaluations, de-briefing skills - managing the de-briefs - hot and cold
Critique report writing, executive summaries and recommendations
Closing the loop. Implementing the recommendations, continuing the process
3 disastrous Case Studies with the same cause, are we learning from others?
